Cloudwork|PRO LLC

• No call, no show – Failure to show up at an assigned job without notifying the client, absent emergency circumstances

• Short notice of cancellations without emergency circumstances

• Arriving late with no communication with the client

• Double booking / Overbooking

• Abandoning a job before completion

• Swapping technicians without the client’s approval

• Falsifying information

• Noncompliance with state or federal laws, including OSHA requirements

• Not returning parts or carelessly packaging parts

• Failure or refusal to properly complete a work order’s scope of work

• Demanding additional pay from the client after accepting a work order unless there is an agreed upon scope of work change

• Knowingly applying for jobs outside of the technician’s skill set

• Use of foul or offensive language

• Documented verbal conversation between Customer Success and the technician about the incident

• A letter will be sent to the technician about the warning, including the reason and the date and time the discussion was held with Customer Success

• The letter will be sent to both the technician and the technician company owner, if applicable

• Documented verbal conversation between Customer Success and the technician about the incident

• A letter will be sent to the technician about the second incident and 30 day suspension from the platform, including the reason and the date and time the discussion was held with Customer Success

• The letter will be sent to both the technician and the technician company owner, if applicable

• A Cloudwork|PRO employee triggers the 30 day suspension on the technician’s account

• During this time, the technician is unable to apply for jobs on the marketplace or receive routed jobs

• The technician is still able and expected to complete jobs currently assigned to them

• Documented verbal conversation between Customer Success and the technician about the incident

• A letter will be sent to the technician about the third and final incident, including the reason and the date and time the discussion was held with Customer Success. The letter will also inform the technician that they are now deactivated

• The letter will be sent to both the technician and the technician company owner, if applicable

• A Cloudwork|PRO employee disables the technician’s account

• The technician will no longer be able to access the platform

• The technician will not be able to complete any work currently assigned to them

• Customer Support will contact all clients that have work scheduled with the technician to inform them of the situation and ask them to unassign the technician and find another one. Customer Success will assist the client if necessary

• Attempting to circumvent the Cloudwork|PRO platform to work directly with a client

• Sexual harassment

• Physical assault

• Verbal threats of violence

• Unlawful discrimination on the basis of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected status

• Being under the influence of, using, or possessing alcohol or nonprescription drugs while on site

• Committing an illegal act while on site