Cloudwork|PRO LLC Privacy Policy

1. Introduction

1.1. Cloudwork|PRO LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile or web applications (the “App”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

2.1. Personal Information. We collect and store information that specifically identifies you or your account (“Personally Identifiable Information”). The Personally Identifiable information that may be collected includes: contact data (such as, name, mailing and email address, and telephone number), demographic information (such as, ZIP code and date of birth).

2.1.1. Technicians only. Work-related data (such as, technical experience, skill sets, certifications, or job history).

2.2. Location Data. The App collects and uses your device’s location data to provide location-based services.

2.3. Call Log Access. The App accesses your mobile device’s call log solely for the purpose of answering video calls through the App.

3. Use of Information

3.1. Personal Information. We use your personal information in order to provide you with an account.

3.1.1. If you register as a technician, clients may have access to your personal information in order to contact you about potential or active jobs in the App.

3.1.2. The App may use your personal information to send notifications (email or SMS) about jobs in the App.

3.1.3. We may use your personal information to contact you about jobs, to resolve disputes, or collect feedback to improve our services.

3.2. Location Data. We use your location data to:

3.2.1. Communicate to the client when you are on the way to the site or that you are leaving the site.

3.2.2. The App only collects location data when a work order you are assigned to is in scheduled status and you have confirmed that you are “On My Way” or when you “Log Offsite”. The App may also collect location data when in the background during “On My Way”. We only retain your last known location and do not create or store any route history.

3.3. Call Log Access.

3.3.1. We use call log access to enable the user to answer incoming video calls in the mobile apps. This is only used for video calling.

4. Disclosure of Information

4.1. We only share your data or personal information with third parties as required for the functionality of the App.

4.1.1. For account owner technicians, your personal information is shared with our payment provider for account creation and verification.

4.2. Neither us nor our third party service providers, share or sell your data or personal information.

4.3. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that Personally Identifiable Information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. We may share your Personally Identifiable Information if disclosure is necessary to (i) comply with a court order or other legal process, (ii) protect our rights and property or that of our licensors, or (iii) enforce our other contractual rights.

5. Data Retention and Deletion

5.1. Personal information. We retain your personal information as long as your account is active or for up to 1 year for inactive accounts. Upon request, your personal data can be removed from the App. You can request account removal through the mobile apps or by contacting support@cloudworkpro.com.

5.2. Location Data. We only retain your last known location. This information is overwritten each time your location is updated within the App.

5.3. Call Log Access. We do not store, record, or retain any information from your call log. Video calls made through the App are not recorded, transcribed, or retained in any way.

6. Data Security

6.1. We implement appropriate technical and organizational measures to protect the information we collect and process through the App. All data is transmitted using TLS (HTTPS) to and from our servers.

6.2. Sensitive data and PII are encrypted in transit and at rest.

7. Your Rights

7.1.You may have certain rights under applicable data protection laws. These may include the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information provided in Section 11.

8. Changes to This Privacy Policy

8.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Children’s Privacy

9.1. Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Use of Website

10.1. Comments – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

10.2. Media – If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

10.3. Cookies – If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

10.3.1. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

10.3.2. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

10.3.3. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

10.4. Embedded content from other websites – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Contact Us

11.1. If you have any questions or concerns about this Privacy Policy, please contact us at:

Cloudwork|PRO LLC
Email: info@cloudworkpro.com
Phone: (541) 275-1200

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.